Acceptable Use Policy

1. Who May Use BASKET

BASKET is available exclusively to:

• Registered churches and faith-based organisations in South Africa
• Non-profit organisations with a verifiable physical address in South Africa
• Public Benefit Organisations (PBOs) registered in South Africa
• Registered schools in South Africa (for event ticketing)

BASKET currently operates in South Africa only. Organisations outside South Africa are not eligible to register.

2. Permitted Use

BASKET may only be used to receive the following types of payments:

• Tithes and offerings from congregation members
• Charitable donations to registered faith-based organisations
• Designated giving to specific church accounts (e.g. building fund, missions, pastoral care)
• Once-off and monthly recurring giving by congregation members
• Event ticket sales for church-organised events (Full Basket plan)
• Event ticket sales for school-organised events such as sports days, concerts, galas and fundraisers

3. Prohibited Use

The following uses are strictly prohibited on the BASKET platform:

• Receiving payments for goods or commercial services
• Money laundering or processing of illegal funds
• Fraudulent fundraising or misrepresentation of a church or organisation
• Processing payments on behalf of unregistered or unverified organisations
• Using the platform for personal financial gain unrelated to legitimate church giving or school event ticketing
• Any activity that violates South African financial regulations (FICA, POPIA)
• Any activity that violates Paystack's Terms of Service

4. KYC Requirements for Onboarding

Before a church or school is activated on BASKET, the following information is collected and verified:

• Church or school full legal name
• Authorised representative's full name and ID document
• Valid email address and contact number
• Physical address and city
• Bank account details (account holder, account number, branch code)
• Country of registration

BASKET reserves the right to request additional documentation including proof of registration, PBO certificates, school registration details or bank confirmation letters before activating any account.

5. Enhanced Due Diligence

BASKET applies the following Enhanced Due Diligence measures:

• Manual review of all new church and school signups before activation
• Verification of bank account details against the registered organisation name
• Monitoring of transaction volumes for unusual activity
• Immediate suspension of accounts showing suspicious patterns
• Compliance with FICA (Financial Intelligence Centre Act) requirements
• Cooperation with Paystack's KYC and compliance requirements

6. Payment Flow

The BASKET payment flow works as follows:

• A congregation member gives, or a ticket buyer pays, via the organisation's branded page, QR code, or WhatsApp link
• The payment is processed by Paystack using the organisation's registered Paystack subaccount
• Funds are settled directly into the organisation's verified South African bank account by Paystack
• BASKET charges its subscription or per-event fee to the organisation separately — this is the only money BASKET receives
• BASKET does not hold, pool, route or intermediate any giving or ticketing funds at any point
• All transactions are logged in the BASKET dashboard for transparency and reporting

7. Refunds, Reversals and Dispute Resolution

Because BASKET does not hold or route funds, refunds and disputes are handled as follows:

• All church giving transactions are voluntary donations and are non-refundable unless the church agrees otherwise at its discretion
• Any giving dispute is handled directly between the congregant and the church
• For event tickets (church or school): refunds are handled directly between the ticket buyer and the organisation. BASKET facilitates the transaction but is not a party to any refund or dispute
• All Paystack transaction disputes are handled through Paystack's standard dispute resolution process
• Churches are notified immediately of any disputed transactions
• BASKET maintains a complete transaction log accessible to church administrators
• Fraudulent accounts are immediately suspended and reported to Paystack

8. Data Protection

BASKET complies with the Protection of Personal Information Act (POPIA) of South Africa. All personal data collected is used solely for the purpose of processing giving and ticketing transactions and is never sold to third parties.

9. Enforcement

Violation of this Acceptable Use Policy may result in:

• Immediate suspension of the church or school account
• Termination of the BASKET subscription without refund
• Reporting of fraudulent activity to relevant authorities
• Legal action where applicable

10. Contact

For questions about this policy, contact BASKET at:

• Email: hello@basketgive.com
• Website: https://basketgive.com
• Registered company: K2026377101 (South Africa)